Refund Policy
Last updated 20 October 2026
Every purchase on Tileio comes with a 14-day money-back guarantee. If you ask within 14 days of a payment, you get a full refund of that payment, no questions asked.
01What it covers
- The first payment for Pro.
- Every monthly Pro renewal.
- The one-time Lifetime purchase.
The 14 days start on the date of the payment you want refunded.
02How to ask
- Email [email protected] from the address on your account, or include the order number from your receipt. We reply within two business days.
- Or ask Paddle directly: find your order at paddle.net or reply to your Paddle receipt.
03How the money comes back
Refunds are issued by Paddle, our Merchant of Record, to the payment method you used, including any tax you were charged. Most banks show the refund within 5 to 10 business days. When a payment is refunded, the paid access it bought ends; your account stays open on the Free plan.
04Cancelling versus refunding
Cancelling Pro stops future renewals; it does not refund a payment on its own. To get money back for a payment, ask for a refund within 14 days of it as described above. How to cancel is explained in the Terms of Service, section 6.
05Your legal rights
This policy is in addition to any rights you have under consumer law where you live.